1. What kind of products do you sell?

We specialize in handcrafted raffia bags, accessories, home décor, and boho chic clothing, all made with natural materials and artisanal techniques.

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2. Are your products handmade?

Yes! Every item is handwoven and handcrafted by skilled artisans, which means each piece is unique. Slight variations in size, shape, or color are normal and add to the charm of our creations.

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3. Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination and will be shown at checkout.

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4. How long will it take to receive my order?

• Processing time: [Insert Number, e.g., 2–5 business days]

• Delivery time: depends on your location and shipping method chosen at checkout.
  We’ll send you a tracking number once your order is shipped

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5. Will I have to pay customs duties or taxes?

For international orders, customs fees or import taxes may apply depending on your country’s regulations. These costs are the customer’s responsibility.

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6. What payment methods do you accept?

We accept secure payments via:

• Credit/debit cards

• PayPal

• Cash, mobileMoney (for local delivery)

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7. Can I return or exchange an item?

Yes, you can request a return or exchange within 3 days of receiving your order, provided the item is unused and in its original condition. Please see our Shipping & Returns Policy for details.

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8. Do you offer refunds?

Yes, refunds are issued to your original payment method once we receive and inspect your return. Please allow 7–15 business days for processing.

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9. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery. We will arrange a replacement or refund at no extra cost.

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10. How can I contact you?

You can reach us at:
📧 Email: contact@artisane.company
📞 Phone: +261322807351 
📍 Address: Lot VB 107 Ter Tongarivo Antananarivo 102 MADAGASCAR